Bookstore / Library

IABC/Toronto Resource Library

If you are interested in reading or reviewing these materials, you can also visit the Toronto Reference Library. To support the communications community in the Greater Toronto Area, in 2007, IABC/Toronto purchased and donated a majority of the Knowledge Centre resources to the Toronto Reference Library at 789 Yonge Street, Toronto (just north of Bloor Street).

Complete list of titles include: The IABC Handbook of Organizational Communication, The Communication Plan, Win Leadership Support and Improve Performance, The Intranet Advantage, Media Training, Effective Media Relations, Managing the Communication Function, Vital Connections, and Communication Research, Measurement and Evaluation.

IABC Bookstore

IABC World Headquarters’ Knowledge Centre offers a vast catalog of manuals, books and reports for purchase (http://www.iabcstore.com). The materials range from employee communications, public relations, strategy and counsel to marketing and branding, business management and skills development.

Titles A-Z

• 16 Steps to Becoming a Learning Organization by Michael Marquardt
• An Eight-Step Change Model by Cheryl Hanson and Geri McArdle
• Basics of Podcasting by Anders Gronstedt
• Benchmarking by Scott Cheney
• Best Practices in Communication Planning and Implementation 2001 Edited by Shelley J. Griewahn
• Best Practices in Communication Planning and Implementation 2002 Edited by Shelley J. Griewahn
• Best Practices in Communication Planning and Implementation 2003
• Best Practices in Communication Planning and Implementation 2004 Edited by Rich Barger, ABC, APR
• Best Practices in Communication Planning and Implementation 2005 Edited by Norman Leaper, ABC
• Best Practices in Communication Planning and Implementation 2006
• Best Practices in Communication Planning and Implementation 2007
• Best Practices in Communication Planning and Implementation 2008
• Best Practices in Employee Communication by Right Management Consultants
• Boost Your Presentation IQ by Marilyn Pincus
• Brand from the Inside by Libby Sartain and Mark Schumann, ABC
  

• Building Learning Communities by Patrick Conneely and Deborah Voosen
  

• Building Your Organization’s Brand by Towers Perrin
• Business Management for Communicators by Lester R. Potter, ABC
• Change Management by Stella Louise Cowan, M.Ed.
• Communication Behavior of Virtual Workforces by Krishna Kandath, Ph.D., Ann M. Mayer-Guell, Ph.D., John Oetzel, Ph.D. and Everett M. Rogers, Ph.D.
  

• Communication Competence and Business Success by ITEM
• Communication Project Client Satisfaction Survey by Angela Sinickas, ABC
• Communication Project Planning Guide by Angela Sinickas, ABC
• Communication Research Primer by Joey Reagan, Ph.D.
• Communication Research, Measurement and Evaluation by Louis C. Williams, Jr., ABC, APR
• Communication World Edited by Natasha Nicholson
• Communicators as Internal Consultants by Stacy Wilson, ABC
• Consulting Skills for Communicators by Stacy Wilson, ABC
• Core Communication by Brent D. Ruben, Ph.D. and Stacy M. Smulowitz, ABC
  

• Corporate Communication from A to Z by Patricia Whalen, Ph.D., APR
• Crisis Management and Communication by Dan Millar, Ph.D. and Larry L. Smith
  

• Critical Steps to Event Success by Bob Crawshaw
• Death by Meeting by Patrick M. Lencioni
• Diversity Programs That Work by Ron Collins, Ph.D., Ed.D., Maxine Kamin, M.Ed. and Cristina de Mello-e-Souza Wildermuth
  

• Drive Change with Case Studies by Linda Cadzow and Patricia A. Lak
  

• Effective Management Communications by James Heimberg, ABC, Ph.D.
• Effective Media Relations by Wilma K. Mathews, ABC
• Employee Focus Group Selection Grid by Angela Sinickas, ABC
• Essentials of Employee Communication by John Finney and Tamara Gillis, ABC, Ed.D.
  

• Excellence in Public Relations and Communication Management by James E. Grunig
• Excellent Public Relations and Effective Organizations by David M. Dozie., James E. Grunig and Larissa A. Grunig
  

• Executive Interview and Employee Focus Group Discussion Guides by Angela Sinickas, ABC

  Executive Interview and Employee Focus Group Report Template by Angela Sinickas, ABC

• Five Steps for Communicating with Members in Nonprofit Organizations by Velin Velkov
• Five by Six Audit by Jerry Mikorenda, ABC
• Focus Group Essentials by Michaela Hayes
• Group Process Tools by Cat Sharpe
• Harness the Power of Coaching by Jennifer Long
• How Communication Drives Merger Success by Patricia Whalen, Ph.D., APR
• How to Create Team Culture by Ed Rose
• How to Develop a Vision by Sandra M. Younger
• How to Measure Customer Satisfaction by Michael F. Cassidy and Malcom Conway
  

• How to Motivate Employees by Cat Sharpe
• How to Resolve Conflict by Matthew Bennet and Phoebe A. Sheftel
  

• IABC Profile Study by Tamara Gillis, ABC, Ed.D.
• Implementing Culture Change by Patricia Carr
• Implementing Strategic Learning by Nan Gesche Larsen
• Improve Your Communication and Speaking Skills by Francis B. Plattner
• Innovation at Work by Katherine E. Holt
• Intangible Assets and Communication by Karl Joachim Breuni., Peggy Simcic Bronn, Ph.D. and Hanno Roberts, Ph.D.
  

• Internal Communication Audit Survey by Angela Sinickas, ABC
• Internal Communication Audit Survey Report Template by Angela Sinickas, ABC
• Internal Communication Inventory of Channels by Angela Sinickas, ABC
• Internal Communication SWOT Analysis Kit by Angela Sinickas, ABC
• Issues Management by George B. McGrath
• Leadership Development by Thuy Hoang and Milo Sindell
  

• Manager’s Guide to Excellence in Public Relations and Communication Management by David M. Dozie., James E. Grunig and Larissa A. Grunig
  

• Managing the Communication Function, 2nd ed. by Diane M. Gayeski, Ph.D.
• Managing the Strategic Planning Process by Denzil Verardo
• Marketing Your Teleseminars by Dan Janal
• Marketing with the End in Mind by Lin Grensing-Pophal, ABC, SPHR
• Mastering Virtual Teams by Deborah L. Duarte and Nancy Tennant Snyder
  

• Mastering the Art of Feedback by Holly DeFores., Pamela Largent and Mary Steinberg
  

• Measuring Organizational Trust by Ruggero Cesari., Kathleen Ellis, Ph.D. and Pamela Shockley-Zalabak, Ph.D.
  

• Media Training with Excellence: A Balanced Approach by Eric Bergman, ABC, APR, MC
• More Productive Meetings by Gerry Spruell
• NIRI Standards of Practice for Investor Relations by NIRI
• Needs Assessment by Focus Group by Mary Austin
• Overcoming the Five Dysfunctions of a Team by Patrick M. Lencioni
• Planning Powerful Publications, 2nd ed. by Ann Wylie
• Planning and Producing Employee Newsletters by Velin Velkov
• Preparing Messages for Information Overload Environments by Martin J. Eppler, Ph.D. and Jeanne Mengis, Ph.D.
  

• Project Management: A Guide by Scott Cheney
• Reach More Readers by Ann Wylie
• Reaching Your Remote Workforce by Stacy Wilson, ABC
• Research and Measurement Package
• Secrets of the Successful Fundraiser by Carol Poore, ABC
• Storytelling by Karin B. Evans and Dennis Metzger
  

• Successful Global Training by Michael Marquardt
• Successful Online Meetings by Shauna Wilson
• Succession Planning: Take Two by Sandra Hastings
• Survey of Generational Communication Differences Around the Globe by Matthew Greenwald & Associates Inc.
• Surveys from Start to Finish by Lori Long
• Tactical Transparency by John Havens and Shel Holtz, ABC
  

• The Business of Truth by Shannon Bowen, Ph.D.
• The Communication Job Description by Marie Raperto
• The Communication Plan, 3rd edition by Lester R. Potter, ABC
• The Complete Guide to Integrated Change Communication, 2nd edition by RBC Financial Group
• The Elements of International English Style by Edmond H. Weiss
• The Employee Engagement Package
• The Face-to-Face Communication Toolkit, 2nd edition by Roger D’Aprix, ABC
• The Five Dysfunctions of a Team by Patrick M. Lencioni
• The Five Temptations of a CEO by Patrick M. Lencioni
• The Four Obsessions of an Extraordinary Executive by Patrick M. Lencioni
• The Human Element by Tamara Gillis, ABC, Ed.D.
• The IABC Handbook of Organizational Communication Edited by Tamara Gillis, ABC, Ed.D.
• The Intranet Advantage by Shel Holtz, ABC
• The Listening Leader by Richard Harris
• The Six Sigma Communication Toolkit by Jerry Mikorenda, ABC
• The Successful Communication Consultant, 2nd ed. by Corrine LaBossiere, ABC, APR
• The Truth About B2B Marketing ROI by Merry Elrick
• Thinking Big, Staying Small by Dixie Shipp Evatt, Ph.D., Crispin Ruiz and Jan F. Triplett, Ph.D
  

• Twelve Keys to Successful Speechwriting by Jerry Tarver, Ph.D.
• Unleashing the Power of PR by Mark Weiner
• Using Electronic Surveys by Malcom Conway and Susan J. Thomas
  

• Vital Connections by Steve Freeman and Linda Mastaglio, ABC
  

• Why Should the Boss Listen to You? by James Lukaszewski
• Win Leadership Support and Improve Performance by Roger D’Aprix, ABC
• Winning with New Employee Orientation by Leanne Johnson and Roberta Westwood
  

• Writing Winning Proposals by Steve Theobald
• Writing and Editing the Internal Publication by Ron Shewchuk, ABC, MC